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The survey, which gauged the responses of 1,000 U.S. consumers, shows that time and effectiveness are of the essence when it comes to a satisfying customer experience. Key findings are summarized in the accompanying infographic. To download and read the full survey report, click here.
Via Christina Guenther
"Old customer service channels certainly aren’t going away, but new ones like social are creating both greater and faster service expectations across the board."